Support

If something isn't working, or you'd like to ask something, write to support@stretchapp369.com. A real person reads every message. Please include your device (iPhone or Android), the version of Stretch you're using, and a short description of what you were doing when it happened.

Frequently asked

How do I cancel my subscription?

Subscriptions are managed by your app store, not by us.

• iPhone: Open Settings → tap your name at the top → Subscriptions → Stretch → Cancel Subscription.
• Android: Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → Stretch → Cancel.

Your subscription remains active until the end of the current billing period. You can re-subscribe at any time.

I paid on another device. How do I get my subscription on this one?

Open Stretch, go to Settings → Subscription, and tap Restore purchases. Use the same App Store or Google Play account that originally bought the subscription.

How do I change my 3·6·9 times or my affirmations?

Open Stretch, go to Settings. You can change the three daily times, edit the affirmation text for each set, and change how many repetitions each set has. The app is yours. Everything is editable.

I missed a day. Did I lose my streak?

No. Stretch doesn't work that way. If you miss a day, your plant simply pauses for the day. It doesn't shrink. It doesn't die. When you come back, the rhythm picks up where you are. Rest is part of the rhythm.

Can I use Stretch without an account?

Yes. The app works fully without signing in. Your practice stays on your phone. Signing in is only needed if you want to sync your data across multiple devices.

How do I delete my data?

• If you've only used the app locally: uninstall it. Everything is deleted with the app.
• If you signed in to sync: go to Settings → Account → Delete my account, or email us at support@stretchapp369.com. We delete everything from our systems within 30 days.

I'd like a refund.

Refunds for subscriptions are handled by Apple or Google — we can't process them on our end.

• iPhone: Go to reportaproblem.apple.com, sign in, and select the Stretch subscription.
• Android: Visit play.google.com/store/account/subscriptions, choose Stretch, and tap Refund (if eligible).

If the store declines and you believe something unusual happened, write to us anyway and we'll try to help.

Is Stretch medical advice?

No. Stretch is a wellness and reflection app, not a medical device, not a therapist, and not a substitute for professional care. If you are struggling, please reach out to someone qualified. In the UK, you can call Samaritans on 116 123, free, any time.

Something else?

Write to support@stretchapp369.com. We read every message.